I should have listened to all the other negative reviews about this company. 1-800-PACKRAT REFUND ME MY MONEY OR TAKE IT OUT OF ***** PAYCHECK SINCE HE APPROVED MY ADDITIONAL 5 DAYS!!!Listen to our calls, I'm happy to provide logs and my account number. This absolutely feels like a scam, which is why I'm sharing my current experience. So today will be the third day in a row that I call and attenpt to get my $391 refund. The crazy thing is **** has answered multiple phone calls me from me about the charge, *** says he is working on it, but never follows up with me after he says he will. I trusted **** and now I am stuck with a $391 charge on my credit card for the additional month, when I was offered a 5-day extension, again, for no additional cost. ****, the Operations Manager in **********, ** and I spoke multiple times and he ASSURED me this would be okay with Corporate and that it would be approved on his end, "nothing for me to worry about". So if you get hired.your required to do 25 touches before you can go out on your own so you'll be chauffeuring your trainer around until those are completed so when your first hired you will - more.I am currently in the process of trying to get refunded for the additional month I was charged for my*** rental, after being offered the ability to keep the *** for an additional 5 days, FREE OF CHARGE, due to an approaching tropical storm. (You will drive 6 hours and have to return the truck to the warehouse for one of the OG drivers to then use for the afternoon deliveries) You only get paid on the 15th & 30th of each month. Honestly after training because of having to share a truck with another driver they will only give you maybe 20 hours a week. During your interview they will ask you if you can work 60-70 hours a week which breaks down to 14 hours a day, 11 driving and 3 for pre/post trip and paper work after your day is over. If your looking for a good driving job steer clear of 1800 pack rat. If you want more hours they make you drive for the sister company zippy shell moving you're probably thinking wow thats good actually its not because the vehicle they want you to drive is just as broken as the pack rat kenworths. They are hiring more drivers because the turn over rate here is insane! also they only have 3 trucks of which only two are barely operational. They currently only have 20 hours max for the full time drivers they currently have. Corporate also told their drivers there will be absolutely no raises or bonues for them this year because of high interest rates and the home buying market isnt doing good. 1800 pack rat corporate has a deal with all managers if they keep their drivers under 40 hours a week they get bonus pay. They lie directly to your face about the hours you will actually be getting to work. Save yourself the depress!on and anxiety and do not work here. This company has caused me so much mental health issues it’s not even funny. Take it from someone who has been here for many many years. This company does not care about its employees what so ever. Oh and if you have informative feed back you want to share to help better the business? Well good luck because the hire ups don’t care at all. Agents get all of the blame for everything and the hire ups and facilities never get in trouble for anything. The facilities are horrible, constantly having truck break downs or employees calling out, which causes customers units to be rescheduled without notice to them, so they call in and yell and curse you out for it, the facilities never get any of the blame, maybe if the facilities weren’t trash then there wouldn’t be so many angry customers calling in. Then they will yell at you for having a bad QA score. Agents are NEVER notified if policies change so you’ll just get marked off on your QA scores even though no one told you something changed. They told you you could work from home? Good luck with that because it won’t happen, if it does you will get called back into the office the same day you go home. The hire ups legit sit around and laugh with each other all day.
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